Description : Specialist Customer Service with English. Company : Worldline. Location : Warszawa, mazowieckie

Customer Service Specialist with English

(temporary, up to 31/12/2024)

Warsaw

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Customer Service Central & Eastern Europe is one of the most dynamic teams in the Organization. On a daily basis we support Customers and Business Partners from Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia plus many Internatinal Partners from Western Europe. Our profesional and wide konladge in the scope of cashless industry allow us to support our Customers' in variety of thier needs to ensure them best customer experience and build strong relationship. The Team continuisly cooperate witch a number of units and stakholders within Worldline while resolving Customers request and finalizing internal projects. We are looking for active and open mind people who are whishing to work in an internatinal envierment,
self-development oriented, well organized and not afraid of takieng challenges.

Day-to-Day Responsibilities

• You provide telephone and email support for customer in regards of financial queries
• You independently process of all kind of requests from our customers, partners and third parties
• You update Customer's financial critical data to reflect contract changes, including activating new services and products
• You actively support operational implementation of new products and services
• You actively participate and cooperate in projects

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You have good verbal and written business communication skills in English and Polish
• You are a team player with excellent communication skills
• You've got substantial knowledge of Microsoft Office (especially Excel)
• You have analytical and troubleshooting skill

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.